Refund policy

Return & Refund Policy

Last Updated: July 28, 2026

At Vibestag, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

The item is received damaged, defective, or incorrect.
The product is unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
The return request is made within 7 days of receiving your order.

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they are damaged or incorrect upon delivery:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Products showing signs of use, damage, or alteration caused after delivery

3. How to Request a Return

To initiate a return, please contact us at:

Email: karanonlineofficial@gmail.com

Please include:

Your order number
Your full name
A brief description of the issue
Clear photos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to the original payment method.
Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are:

Damaged
Defective
Incorrectly shipped

If you need an exchange, please contact us at karanonlineofficial@gmail.com with your order details and photos of the product.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include clear photos of:

The product
The packaging
The shipping label

We will review the issue and arrange a replacement or refund as appropriate.

7. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping charges.

8. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled. In such cases, you may request a return if the product qualifies under this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Vibestag

Website: vibestag.in